Frequently Asked Questions

Frequently Asked Questions

Shipping & Delivery

1. Do you ship worldwide?

Yes, we offer international shipping to most destinations worldwide. Shipping costs and delivery times will be calculated at checkout based on your location.

2. How long will it take for my order to arrive?

Standard delivery typically takes between 7 to 15 business days, depending on your location and customs processing. Please note that delivery times may vary during peak holiday seasons.

3. How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to follow its journey in real-time.

Returns & Refunds

4. What is your return policy?

We want you to love your plushies! If you are not completely satisfied, you can return your item within 30 days of receiving it, provided it is unused, in its original condition, and in its original packaging.

5. How do I start a return?

To initiate a return, please contact our support team at huggwaiicowplush@gmail.com with your order number and the reason for the return. We will guide you through the next steps.

6. When will I receive my refund?

Once your return is received and inspected, we will process your refund back to your original payment method. This usually takes 5 to 10 business days depending on your financial institution.

Payment & Ordering

7. What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express) as well as secure checkout options available through our platform at checkout.

8. Can I change or cancel my order after placing it?

If you need to change or cancel your order, please email us immediately at huggwaiicowplush@gmail.com. Once an order has entered the processing or shipping phase, we are unable to make modifications.

9. Is my personal information secure?

Absolutely. Our website uses Secure Sockets Layer (SSL) encryption technology to protect your personal and payment details during the checkout process.

Product Care

10. How should I clean my Huggwaii plush?

To keep your plush super soft, we recommend spot cleaning with a damp cloth and mild soap. For a deeper clean, hand wash gently in cold water and allow it to air dry completely.